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Posts Tagged ‘Nature’

How Apple’s Closed Ways Could Land It Into Antitrust Trouble

Editor’s note: Guest author Tim Wu is a profesor at Columbia Law School and most recently author of The Master Switch: The Rise And Fall Of Information Empires. Last week, he sparked a debate here about the nature of information monopolies.

While the antitrust spotlight has long been pointed at Google, the company that really has to watch its step is Apple. Beginning in the 1980s, Apple’s Steve Jobs left behind Apple’s original open design and began to champion a “closed”—or as the firm prefers, an “integrated”—approach to computing and entertainment delivery. This fact is familiar to any Apple user. Apple’s products are designed to work well with humans, other Apple stuff, and, at a distant third, other companies. “Foreign attachments” to the Apple system are sometimes accepted, but never quite loved.

Contrary to what devoted “openists” might suggest, there are some advantages to Apple’s approach. Products engineered to work together often work better, if only because the firm’s engineers have more information. An Apple engineer building an application for the iPhone knows much more than someone programming an App for all the phones Android runs on. Moreover, to its credit, Apple isn’t an integration purist, like AT&T in the 1950s. Apple runs standard protocols like WiFi, allows outside Apps on the iPhone, and hasn’t tried to reinvent the World Wide Web. You might say that a clever, nuanced balancing of open and closed is Apple’s real secret.

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But closed comes with a hidden cost. As Apple’s market power grows, its ideology is destined to bring Apple into chronic conflict with American and European competition laws. Take a monopoly in several markets, mix it with an ideology of exclusion and its easy to predict antitrust problems, in the sense that a Dodge Challenger is destined to get speeding tickets.

Things were different back in the 2000s when Apple was the rebel, the outsider that made more beautiful products. When it released the iPod, Apple’s ideology had little legal relevance, because it had no market power. Tension with the antitrust laws will be a feature of the next decade because Apple is such a success: it has gained market share, and indeed a likely monopoly in several markets, such as online music downloads and portable music players. While different studies may give slightly different numbers, most credit Apple with 70% or more of the markets for both music downloads and portable music players with iTunes download and the iPod.

Success, of course, is not illegal. The antitrust law does not make achieving a monopoly a crime. Rather, what American law bans is use of monopoly power to maintain the monopoly; or, as relates to Apple, in a way that is “unreasonably exclusionary.” That’s a legal phrase, of course, but unfortunately for Apple it translates readily to a single word: “closed.”

The Microsoft case from 2001 makes this clear. This was the famous Netscape case. Microsoft took various measures to exclude the Netscape browser from Windows 98; some, but not all, were judged unreasonable exclusionary actions and thus illegal. A more recent example is the 2005 Dentsply case where a manufacturer of artificial teeth imposed a rule on its dealers: no selling any competitor’s products. Dentsply owned 67% of the market by unit, and a federal appeals court ruled its monopoly power was used “to foreclose competition.”

Is Apple’s design ideology really “exclusionary” in this sense? Not always, but consider, for example, the iTunes-iPod setup. The “exclusion” occurs when a consumer wants to sync a music player other than an iPod to iTunes. It doesn’t work, and arguably, Apple is “excluding” or “refusing to deal” with independent music players so as to defend its monopoly.

More specifically, Apple’s habit of “upgrading” its products to exclude competitors could be a source of trouble. In 2009, Apple modified iTunes several times to prevent the Palm Pre from syncing with iTunes. While its hard to know exactly what the upgrade did, at least some of the upgrades, like 8.2.1 seemed to have little purpose other than blocking Palm’s sync capacities. Apple, for its part, stated blandly “iTunes 8.2.1 provides a number of important bug fixes and addresses an issue with verification of Apple devices.” That turned out to be a code-word for blocked the Pre.

The exclusionary upgrade is, ironically, something that got Microsoft into trouble in the 1990s. Back then, Microsoft upgraded Windows to make Explorer and the operating system into a single product, and Netscape cried foul. A federal appeals court agreed that the upgrade lacked any “pro-competitive justification” and was therefor an illegal act of exclusion. Microsoft could not, as the court said, show that its “conduct serve[d] a purpose other than protecting its operating system monopoly.”

I hasten to say that none of this means that the iTunes-iPod upgrades setup is clearly illegal. In the United States, the federal government or a private party would have to prove that Apple actually has a monopoly or is close to monopoly in both markets, and probably need to prove that the setup harms consumers. (I wouldn’t mind being able to sync my regular phone to iTunes, or buy a cheap MP3 player that works with my iTunes library, but Apple may convince the courts that lack of competition is better for us.) As for its upgrades to block Palm, the question is whether, in fact, they really were product improvements, or just plain acts of exclusion. And one further point on Apple’s side is that many of its products have long been closed—it didn’t close them to kill competitors, like Microsoft did in the 1990s.

The point is not to dwell on any individual case. It is, rather to establish that Apple’s exclusionary practices are habitual, and therefore likely to put it on a collision course with competition laws. And incidentally, this analysis is why, despite the attention to Google’s monopoly, I’d suggest Apple is likely to run into antitrust problems first. The benefits of Google’s open ideology may be debatable, but it translates in antitrust language to “non-exclusionary.” To be sure, there are definitely ways Google could get into trouble, if it begins to close its once-open platform. Say, for example, if Google refused to take advertisements from firms who compete with Youtube. While the iPhone versus Google Android is a matter of taste, the latter’s design does tend to avoid a lot of antitrust problems.

If all I say is true, why hasn’t something happened already? There are a few reasons. When Apple was that beautiful outsider, it lacked the key predicate of antitrust action: market power. Second, the Bush Administration, as a general rule, declined to enforce the competition laws with much vigor; about the most significant thing the firm did was dropping the Microsoft lawsuit. Finally, the fact is that the Justice Department is watching Apple very carefully. Earlier this year, in fact, reports surfaced of an early investigation into Apple’s iPhone development practices based on complaints from Adobe and others.

Based on previous experience with writing about Apple, I suspect that some readers will read this and react with great anger. Should the federal government really be interested in product design? Isn’t all this just unnecessary meddling with Apple’s vision? Maybe so, and I am not trying to suggest that the Administration make Apple a priority. It is simply, again, to make clear that Apple’s exclusionary practices coupled with its gains in market share put it on a collision path with the competition law. It’s not a statement of what should be, but a statement of what is.

(Image via j/f/photos).




How Apple’s Closed Ways Could Land It Into Antitrust Trouble

Google Voice and FaceTime – Why the Carriers Are Losing Their Voice

Lately it seems like there is endless news around messaging, VoIP and video calling. Apple recently announced they’d added FaceTime support for the Mac, and had shipped 19 million FaceTime-enabled iOS devices since June. Google Voice also made headlines last week for an outage, but I think the bigger news associated with that downtime is how fast they’ve been growing. And there’s been a flurry of startup activity around messaging and communication as well, such as the super innovative GroupMe releasing an Android App.

The resounding theme from all these seemingly disparate announcements is that messaging, voice, video, and chatting applications are on fire. Sure, we all use social media, but it sure hasn’t dampened people’s affinity for texting or making a call.

More revealing, all of this innovation seems to be happening at the application layer, far from the AT&Ts of the world, who are missing another wave of innovation which is happening on top of their networks. It’s very evident that Google and Apple are making overtures to become your de facto voice and messaging provider, and the carriers are sitting with their pants down, struggling to plan how they stay relevant.

Why the Carriers Will Become Irrelevant in Voice and Messaging

It’s easy to bash carriers. I recently wrote about the technical reasons why AT&T’s network is so awful which got their higher ups to contact me and whine about what I’d written. Truth is, there are long-standing reasons behind AT&T’s failures—network decisions take many years to unfold, especially since the telco monopolies are, by their very nature, slow to respond to change and innovation.

But forget the past, let’s look at why the carriers are poised to become more and more irrelevant beyond being pipe providers in the future. And let’s do so specifically around voice and messaging, the bread and butter services that they evolved to provide.

Imagine the future of communication on your smartphone: you’re on a video call with your significant other across the world on different networks, you tap your screen, and instantly their phone screen mimics yours as you flip through photos of your trip while continuing your call. Or imagine sending out an MMS to a group, and when each of your friends open it they immediately tap into a live HD audio/video stream which you’re broadcasting to everyone. No delays, no dialing, and no going in and out of different apps—it just works.

All of these amazing use-cases, and more, will be enabled by 4G wireless standards. This is because 4G is 100% IP-based, which is what the internet was founded upon. Today, voice is routed separately from data on mobile networks due to legacy “circuit-switched” architecture. With LTE, the first phase of 4G, voice and video sessions will be packetized and sent over the network from your smartphone just like any other application layer data, which will open a range of new capabilities.

LTE Now; Voice in 2013 – Are You Kidding Me?

But there’s a roadblock to realizing this vision of ubiquity. Right now the carriers can’t agree on what’s happening with respect to voice. In classic fashion, they are stuck in endless consortium meetings arguing about standards instead of moving forward, picking one, testing, and deploying.

Some carriers are behind a voice technology called IPMS (IP Multimedia Subsystem), which is 100% IP-based, and others are clinging to VoLGA (voice over LTE via generic access), which splits mobile voice and messaging apart from the IP-based LTE network in a technique called “circuit-switched fallback”.

Guess when they plan to resolve all this? 2013! Per this AT&T slide from a few weeks ago. And it’s easy to envision any resolution extending years past this date, which is crazy considering what’s at stake for the carriers as they struggle so stay relevant in voice communication.

FaceTime best foreshadowed their dwindling relevance, since video calls over WiFi bypass the carrier network entirely. And though FaceTime doesn’t yet work on 3G you can see the writing on the wall. Meanwhile Google Voice still requires you to dial out using your carrier’s network, but Google’s acquisition of Gizmo5 last year foretells this will go away in favor of full VoIP too. Then of course there’s Skype, which now works over 3G, bypassing the voice network of your carrier too.

The Bureaucracy Behind Why The Carriers are Missing Out

Carriers are in the process of transitioning from a telco model, which is closed, to the internet model, which is open. In the old days it was deemed acceptable for them to stew over standards for multiyear periods, but innovation on the internet doesn’t work this way.

Recently at CTIA, Verizon declined to discuss the VoLTE situation because they simply don’t have anything cohesive to communicate. This is embarrassing, considering their LTE network is supposed to be ready by the end of the year. What this means is that voice will be routed over their old network for years to come—fabulous.

This is absurd, and is symbolic of how consortiums and standards bodies work in telecom—anyone who has ever sold to or interacted with a carrier understands the glacial pace at which they move. What the carriers really need to do is get out of bed and resolve how voice will be packetized, then move forward and deploy it. It’s simply embarrassing that they can’t do this, but it’s not surprising, since they still receive so much revenue from voice plans.

The Internet Wins Again – Go Back to Sleep Carriers

The future in mobile communication is being written at the application layer—both by innovative giants like Apple and Google, and smaller startups such as GroupMe and Twilio—not at the infrastructure layer by the AT&Ts and Verizons of the world. The carriers had a chance to provide a better voice and messaging experience with 4G, and to charge a toll for that experience, but they are missing that window.

Apple and Google are closing it fast. Back in June, when iPhone 4 was released, people wondered why Apple made FaceTime an open standard. Here is one important reason why: A closed standard may have caused an overly fragmented market for video-calling, which would definitely benefit the carriers. This is likely, at least in part, why Steve Jobs decided to open up FaceTime, as any open standards success in video/telephony limits the power of the carriers.

The funny thing is, they seem to be screwing it all up without Steve’s help. There is simply no doubt that the future of voice and messaging is with companies innovating at the application layer, and my guess is there is going to be a ton of investment activity and M&A in this space as new realtime communication tools are developed over the next few years.




Google Voice and FaceTime – Why the Carriers Are Losing Their Voice