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Posts Tagged ‘Politics’

NSFW: 404 Alcohol Not Found (Or, Social Media is Overrated, but it’s Helped me Stay Sober)

Earlier today, my friend Oli emailed me to say he’d noticed that one of my sites was showing a 404 message.

Specifically, he was emailing to congratulate me. According to the site in question - ispauldrinkingagain.com – it has been 404 days since I last drank alcohol. And, for reasons I’ll explain in a moment, I owe a large amount of credit for that to the power of social media.

Making that admission is slightly awkward, given that on Tuesday you’ll be able to watch me take part in a CNNMoney / Webbies debate with Gary Vaynerchuk where I argue in favour of the motion that “social media is overrated”. And yet my reason for supporting the motion is simple: despite how much I owe it, social media is overrated.

It’s overrated when it comes to politics: the fanciful claim that it can win elections (any more than can offering immobile voters a ride to a polling station or any other kind of grass-roots initiative) is completely unproven. It’s overrated when it comes to foreign policy: despite a million green avatars and an appeal to Twitter by the state department to postpone scheduled maintenance, Ahmadinejad remains in power – as powerful and bat-shit insane as ever.

Most harmfully of all, I’d argue, it’s overrated when it comes to charity: for every idea like Twestival – where Twitter was used successfully to encourage donations from people who previously might not have given – there are a thousand Facebook groups and “please RT” campaigns perpetuating the lie that clicking a button and thus “raising awareness” of an issue is the same as volunteering or donating money or – you know – doing anything even slightly meaningful.

It’s hard to tire of Malcolm Gladwell’s stat (in the New Yorker) that, from the millions of people who joined the “Save Darfur” Facebook group, the average donation was nine cents. “That’s better than nothing!” cry the social media fans – an argument that assumes none of those people had a charitable bone in their body before Facebook came along. Far more likely is that many of those people wanted to do something charitable and where previously that would have required them to write a check – for far more than nine cents - they can now satisfy their conscience with a simple click. To those people, Pete Cashmore’s trite maxim that “attention is the new currency” is as smugly satisfying as the old miserly idiom “charity begins at home”. Sadly, as any economist will affirm, the new currency is currency.

And yet, and yet… there is one area where I concede that social media is – as the kids might say – a “game changer” where it can, as those same kids might say, “do us all a solid”. And that’s in situations where a single person needs a small amount of – usually selfish – help from a relatively large number of people. Some people (say, those who want to sell books) might call it “crowd sourcing”; to my mind it’s closer to group therapy.

Gladwell concedes this point too – referring to Clay Shirky’s story of a New York man who used social media to track down – and shame – the kid who stole his cellphone. Good for him! Gladwell also points to the slightly more heartwarming case of Sameer Bhatia who used Facebook to encourage people to join a bone-marrow registry in order that he might find a donor to aid his treatment for myelogenous leukemia.

A little over 400 days ago, the selfish assistance I needed from a large number of people was in helping me give up drinking. And, as with most effective social media campaigns, what I needed those people to do was virtually nothing.

Anyone who has read my previous book – or most other things I wrote before October of 2009 – will know the reasons why I had to quit drinking. Anyone else probably won’t care. All you need to know is that there came a point where I decided I absolutely, definitely had to stop. The problem was I’d found myself trapped in a ridiculous cycle where my livelihood – and more importantly, my ego – was built on a reputation for drinking to excess and then writing about the resulting adventures, for fun and profit.

In order to end the cycle, I realised I would have to use that same ego to the opposite effect. And so I decided to announce – on my blog, on Twitter and on a variety of other social networks – that henceforth I would never be seen with another drink in my hand.

Once I’d made that declaration, sheer force of ego demanded that I stick to it. I had no way of knowing who had read about my decision, but based on my (then) Twitter follower count, the number of retweets and the traffic stats to the relevant post on my site, I knew that within the first couple of months they numbered just shy of a quarter of a million. No matter where I was in the world, if one of those people spotted me with a drink in my hard, they would know I’d failed; something my ego simply wouldn’t allow. (When I decided to quit social media, I registered ispauldrinkingagain.com to keep the pressure on, but also to cut down the number of emails I receive asking me if I’m back on the sauce.)

Of course, I’m lucky to have other platforms that I could have used to similar effect – this TechCrunch column, for example. But there’s something about the immediacy, faux-intimacy and reciprocity offered by social media that makes it by far the most effective way to solicit help from strangers, and to be accountable to those strangers afterwards.

As I’ve never been someone who drinks alone, the watchful eyes of those thousands of strangers – along with a decent amount of willpower and the support of some amazing friends – have kept me sober for 404 days. For that reason – in spite of my cynicism, and my continued insistence that it’s massively overrated – I owe social media a debt of gratitude.




NSFW: 404 Alcohol Not Found (Or, Social Media is Overrated, but it’s Helped me Stay Sober)

Social Media: The New Battleground for Politics

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Geoff Livingston co-founded Zoetica to focus on cause-related work, and released an award-winning book on new media Now is Gone in 2007.

Control of the House of Representatives hangs in the balance of the 2010 Congressional election. A recent forecast published on The New York Times website anticipates a two-out-of-three chance for a change in power. The election has become a war, with battles being fought locally and nationally, in person, on the news, and online with social media.

With new media at hand, elections become a time for innovation, and online engagement can lead to enormous influence. We’ve seen this with Barack Obama’s presidential bid in 2008, and more recently with the British general election. During the last debate between the Conservatives, Liberal Democrats and the Labour party, 154,342 tweets appeared containing various terms from the debate, and coming in at 26.77 tweets per second from 33,095 different people.

I sat down with both the GOP and the Democratic social media team leads to learn more about their efforts for the upcoming election. While both parties are playing it close to the vest as they move toward the final weeks, we managed to get a look inside their social media strategy, discuss the tools they are using, and review their tactical execution.

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The Weigh-In />

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For the 2010 general election, early indicators show the “Grand Old Party” (GOP, short for the Republicans) leading the Democrats with the highest follower counts when it comes to official social channels. On Facebook, the Republicans have 180,000 fans while the Democrats have 120,000. On Twitter, the Republicans have 18,000 to the Democrats 13,000. On YouTube, the differential is even more drastic, with the GOP commanding a 17,000 to 2,000 lead.

In addition to these statistics, it should be noted that the Democrats are also operating the Barack Obama Facebook, Twitter, and YouTube pages, with 13 million, 5 million and 200,000 followers each. However, it’s unclear whether the Barack Obama properties for 2008 are successfully impacting the larger Democratic party’s efforts, given his decline in popularity and the larger issues shaping the 2010 election.

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Strategies />

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After the effort demonstrated by the Obama campaign in 2008, it only makes sense to see community listening and crowdsourcing become the primary strategy of the 2010 GOP effort. In addition to these core social media tenets, the GOP is focusing on influencers and bloggers that are self-identifying as advocates. These influencers range from relatively anonymous stay-at-home moms to Tea Party Co-Founder Brooks Bayne.

“This RNC listens to folks,” said Todd Herman, chief digital strategist, Republican National Committee. “We insisted on a listening platform. It’s not at all unusual for [Chairman] Michael Steele to ask me to put him in touch with a participant on our gop.com site or on Twitter.”

The efforts show real promise. A recent awareness campaign hit the web with $16,000 behind it, and GOP influencers propelled the message to the fore of Twitter with a related hashtag. Links circled the blogosphere through the deployment of more than 22,000 widgets. The effort leaked onto Facebook and turned into a fundraiser, eventually netting about $1.6 million, including eight online donations of $16,200 a piece.

The Democrats, in turn, have focused on a localized strategy of canvassing and using social tools to make peer-to-peer connections. The hyperlocal approach, with a stress on individual action, is bolstered by the existing Obama accounts which support the party’s platform. The combined effort is being called Organizing for America (OFA), and uses visual branding elements from the 2008 presidential campaign.

“Our end goal is to make a turn-out happen,” said Natalie Foster, director of new media for the DNC. “Our online innovations are driven towards that: Boots on the ground and face-to-face interactions. We use those for organizing and messaging via dialogue.”

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Strategy Analysis />

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Both strategies have strengths to consider. The GOP’s listening and focus on crowdsourcing are more in line with the core principles of successful social media campaigns. Herman cited several instances where individual GOP representatives went so far as to introduce legislation on the House floor that was suggested by their constituents online. While none of these bills have passed, Herman thinks it’s only a matter of time before one becomes a law.

“The Democrats seem to be sticking with the tactics that brought them into power, whereas the GOP, as the challenger, is exploring more innovative ways to tap the power of new media,” said Shana Glickfield, co-founder of the BeeKeeper Group, a Washington, DC public affairs firm. “Both are effective and embrace the strengths of technology and community, but I see the Republicans getting the added bonus of attracting blogger and mainstream media attention for innovating in the campaign space.”

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Tools />

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Perhaps the most exciting development for the Democrats is the party’s use of mobile. The OFA iPhone app lets party supporters find people living in their immediate vicinity to canvas. In addition, it provides canvassing tips. Not enough? The Democrats are also using text messaging to activate mobile phone users and have them place calls to potential voters.

To execute mobile canvassing and activism, the Democrats are using an open API in their VoteBuilder database via middleware such as MongoDB. The Democratic Party has made its widget available on Open Dems. The party expects to unveil a couple more surprise applications using the API this fall, says Josh Hendler, the DNC’s director of technology.

The GOP is using its Points API to create a social CRM solution and database called Blender. This effort mixes its Voter Vault database with traditional records in order to match them against peoples’ social media accounts and facilitate conversation. The API is available on developers.gop.com.

Using the system, interested party advocates can volunteer for canvassing phone calls or social contacts from their home using volunteer.gop.com. The site features immediate opportunities that any would-be canvasser can take on. In addition to its own use, the GOP is licensing the system out to candidates at rates much lower than traditional political CRM solutions.

Both parties have their own developers at their disposal and they have both deployed a wide variety of additional tools. These efforts include widgets, Facebook, Twitter, YouTube videos, search engine optimization tactics, automatic tweets and social messaging.

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Tools Analysis />

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Both parties are doing some great work and are deploying tools and leveraging their databases via APIs and developer teams. The one major differentiator remains the Democratic Party’s use of mobile tools, which have drastically helped canvassing both via app and mobile web use. These tools match the party’s strategy. It remains to be seen how they will impact voting.

“The Democratic Party leads the technology charge, going all the way back to Bill Clinton with his fax strategy and Howard Dean harnessing the power of the Internet to build the Deaniac movement,” said Julie Pippert, one of the Momocrats, a group of Democratic bloggers. “In 2008, Obama’s Internet and social media strategy were unarguably key factors in his successful election. … [they are] moving forward to the next best step in mass collaboration on social networks and through using new technology such as iPhone apps.”

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Tactical Execution />

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Strategies may be great, tools can bring an advantage, but in the end, results are created by the how well the individual technologies are used. The best use of social media for a party is to engage its online stakeholders to create their own movements through empowerment, and have them go out and rally their own social networks.

One example is the RNC Women site, with its slogan, “You Asked, We Listened.” Featuring all of the female candidates, this effort seeks to provide women in the party with a unique voice. The community manager is RNC Co-Chairman Jan Larimer, who has used the Ning-powered network to activate 3,000 social media-enabled women across the country. The apex of Larimer’s community development was a 15-city tour.

“There wasn’t a person in that room who wasn’t tweeting and Facebooking,” said Todd Herman. “It’s incredible to see this from the GOP perspective, a party that wasn’t supposed to get social media. People are using it to activate their own networks.”

The RNC Women site is just one example of how the GOP has used community to rally influencer groups. In addition, the main GOP site is a hotbed of activism.

The Democratic social media properties showcase popular Facebook posts from Barack Obama, some of which have received thousands of comments. In this way, they’re using social media to empower one-on-one local engagement.

With the Democrats’ online effort, there is less focus on empowering others to become brand advocates. This is a likely indicator of why the GOP has a larger follower base across the board on social media sites. The difference is best seen on my.barackobama.com, home of the OFA effort.

While there’s great encouragement on the Democratic OFA site to get the vote out and canvas via mobile, calls to action for local group activity are nowhere near as prevalent as on the GOP sites. Navigating through the site to attend local events and volunteer activities takes more steps than on the GOP site. That being said, according to the Democratic Party’s Natalie Foster, over five million people have taken action with OFA since the 2008 election, and much of that action has been generated via my.barackobama.com.

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Tactical Analysis />

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It’s arguable that both parties are executing well on their strategies. Of the two, the Republican party’s efforts — focusing on the core through crowdsourcing and listening efforts, and then empowering the core to push out on a national and local level — are most likely to create groundswells of activity across the web. It’s a populist approach that can make local bloggers into national party voices, and creates encouragement across the entire country for local races.

Generally, the Democrats are fascinated with the local, but are not encouraging a national community, leaving that to the primary Obama social media accounts. Perhaps that is fitting for an election that is all about local congressional representatives and not the president. However, the larger Barack Obama accounts are being used in a messaging-focused approach that is less likely to make local Democrats feel empowered to talk about their issues and be featured by the party as individual leaders on social media sites.

“Both parties are canvassing, and getting the right people to the polls, and reaching people,” said Albert Maruggi, founder of Provident Partners and the former RNC Press Secretary for 1988 presidential election. “This, however, is a very different election. 2008 was a simple choice to change direction or not. In the fall of 2008, President Bush’s approval ratings were in the mid 20s and today President Obama is in the mid 40s. This election cycle is about issues, regardless of sentiment about the president.

“So in this election, hitting on economic and health care issues are working, which seems to fit with the Republican social media strategy,” Maruggi continued. “Why bring personality into the mix when only 15% of homeowners expect the value of their home will increase?”

The GOP might have have larger swings of grassroots activism on social media sites during the 2010 election season, but the Democrats could upend the stakes if the party returns to its 2008 strategy and reinvigorates its core. The Barack Obama sites have impressive follower counts and could turn such a strategy into a winning advantage.

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More Government Resources From Mashable:

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How Political Campaigns Are Using Social Media for Real Results /> – How Social Media is Changing the Way Government Does Business /> – 5 Things the Library of Congress is Archiving Online /> – How Open Data Applications are Improving Government /> – How Social Media is Changing Government Agencies

Image courtesy of iStockphoto, iodrakon /> Image courtesy of Gallup.

More About: barack obama, congress, democrats, election, elections, facebook, gop, ofa, politics, Republican, social media, twitter, youtube

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